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Agreement to these terms
These Terms of Service ("Terms") are an agreement between you and Yunikon Labs Software Development Services ("Yunikon Labs," "we," "us," or "our"), a business registered in the Philippines and the operator of Snippet. By creating an account, or otherwise using the Snippet app or any web page we host at snippet-api.yunikonlabs.com, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you don't agree, please don't use Snippet.
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Eligibility
You must be at least 18 years old to create a Snippet account. By creating an account, you confirm that you meet this requirement and that any information you provide is accurate. Professional accounts are additionally subject to the verification described in Section 7.
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What Snippet is
Snippet connects pet owners ("fur parents") with independent pet care professionals for bookings, and includes a symptom-check feature to help fur parents decide what to do next when a pet seems unwell. Yunikon Labs is a technology platform that facilitates these connections — we are not a veterinary clinic, a veterinarian, or a party to the care a professional provides (see Section 6).
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Accounts and registration
- You need an account to use Snippet, as either a fur parent or a professional.
- You're responsible for keeping your login credentials confidential, and for all activity that happens under your account.
- You agree to provide accurate information when registering and keep it up to date, and not to create more than one account for yourself without our permission, or an account on behalf of someone else without authorization.
- Let us know immediately if you suspect unauthorized use of your account.
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The symptom check feature and medical disclaimer
The symptom check is guidance, not a diagnosis, and it is never a substitute for a licensed veterinary professional. It analyzes the photo and answers you provide to suggest a possible next step and how urgently to seek care — it does not examine your pet, does not know their full medical history, and can be wrong. If your pet's condition seems serious or is getting worse, contact a veterinary professional directly rather than relying on, or waiting on, this feature. In an emergency, go to the nearest emergency veterinary clinic immediately.
You use the symptom-check feature at your own discretion and risk. Yunikon Labs is not liable for any decision made, delayed, or not made based on its output — see Sections 12–13.
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Bookings
- Requesting a booking sends it to the professional; they may accept or decline it, and either side may be shown information about the other (see our Privacy Policy) to facilitate the appointment.
- The actual appointment — including its quality, safety, and any advice or treatment given — is between you and the professional. Yunikon Labs facilitates the connection and the booking logistics; we are not a party to, and do not supervise, the care itself, and we don't guarantee the outcome of any booking.
- Cancellation terms may vary by professional and are shown at the time of booking where applicable. Repeated no-shows or last-minute cancellations may affect your ability to book in the future.
- Reviews you leave after a completed booking must reflect your own honest experience — see Section 9.
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Professional-specific terms
- Professional accounts go through a verification step — reviewing license or certification information you submit — before your listing becomes visible to fur parents. Verification confirms the documents you provided appear valid; it does not make Yunikon Labs a party to, or a guarantor of, the services you provide.
- You represent that any license, certification, or business information you provide is accurate, current, and belongs to you, and that you are legally permitted to provide the services you list.
- You're responsible for complying with the laws, licensing requirements, and professional standards that apply to your practice, independent of your use of Snippet.
- We may decline to verify, or may suspend or remove, a professional listing at our discretion — including where we're unable to verify your credentials, or where we receive credible reports of misconduct.
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Fees and payments
Snippet does not currently process payments — booking a professional through the app does not involve any in-app payment today. Payment and subscription features are planned but not yet implemented. Before any paid feature goes live, we will update this section with full payment terms (including pricing, billing, refunds, and the payment provider involved) and show them to you before you're asked to pay for anything.
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Your content and conduct
9.1 Content you provide
You keep ownership of the photos, reviews, records, and other content you add to Snippet. By adding it, you grant us a license to store and display it within the app for the purpose it was added for — for example, showing your pet's photo to a professional you've booked, or showing a review you wrote to other users (see our Privacy Policy for how this data is handled).
9.2 Acceptable use
You agree not to:
- Impersonate any person or entity, or misrepresent your affiliation with one;
- Submit false, misleading, or someone else's professional credentials;
- Post a review that isn't based on your own genuine experience, or that you were paid or incentivized to write without disclosure;
- Harass, threaten, or abuse another user;
- Attempt to access accounts or data that aren't yours, or to circumvent any security or access-control measure;
- Scrape, data-mine, or systematically extract data from Snippet without our written permission;
- Use Snippet for any purpose that is illegal, or that infringes anyone else's rights.
We may suspend or terminate accounts that violate this section — see Section 15.
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Intellectual property
Snippet's name, logo, and app design are owned by Yunikon Labs and may not be used without our written permission. Aside from content you provide under Section 9.1, everything else in the app (its design, code, and branding) is our property or licensed to us, and these Terms don't grant you any rights to it beyond using the app as intended.
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Third-party services
Snippet relies on a small number of third-party services to operate — including Google/Firebase (for sign-in and push notifications) and OpenStreetMap (for address lookup and maps), described in our Privacy Policy. We aren't responsible for the availability or behavior of these third-party services, though we choose providers we believe are reliable.
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Disclaimers
Snippet is provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including any warranty that the app will be uninterrupted, error-free, or secure, or that the symptom-check feature or any professional's advice will be accurate. We don't guarantee the conduct, qualifications, or outcome of any professional's services.
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Limitation of liability
To the maximum extent permitted by Philippine law, Yunikon Labs and its officers will not be liable for any indirect, incidental, or consequential damages arising from your use of Snippet, including from the outcome of a professional's advice or treatment, or from reliance on the symptom-check feature. Where liability can't be excluded, it is limited to the greatest extent the law allows.
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Indemnification
You agree to indemnify and hold Yunikon Labs harmless from any claim, loss, or demand — including reasonable legal fees — arising from your use of Snippet, your content, or your violation of these Terms or of anyone else's rights.
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Termination
You can stop using Snippet and delete your account at any time. We may suspend or terminate an account that violates these Terms, or where we reasonably believe doing so is necessary to protect Snippet, our users, or the public. Sections that by their nature should survive termination (including Sections 10 and 12–14) will continue to apply.
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Governing law and disputes
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of Snippet will be subject to the exclusive jurisdiction of the competent courts of the Philippines, unless otherwise required by applicable law.
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Changes to the service or these terms
We may change or discontinue parts of Snippet, and may update these Terms, from time to time — for example, once payment features launch. If a change is material, we'll update the effective date above and let you know through the app. Continuing to use Snippet after a change takes effect means you accept the updated Terms.
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Miscellaneous
- Entire agreement — these Terms, together with our Privacy Policy, are the entire agreement between you and Yunikon Labs regarding Snippet, and supersede any prior agreement on the subject.
- Severability — if any part of these Terms is found unenforceable, the rest will remain in effect.
- No waiver — our failure to enforce a provision isn't a waiver of our right to do so later.
- Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure — we aren't liable for delays or failures caused by circumstances beyond our reasonable control.